Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Please note: Shipping costs are non-refundable. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will use this information to help you with your order and to eliminate errors or upgrade our product in future. You are not required to return the defective item.
We’ll send you a replacement as soon as we confirm that the product is damaged or does not work properly. If the product is damaged or does not work properly, please email us at enclosed us a picture that shows the poor quality or the damaged area with a tag or mark. You are responsible for paying for the costs of returning the product. It must also be in the original packaging and accompanied by the corresponding Packing note with a written reason for the return. To be eligible for a return, your item must be unused and in the same condition that you received it. You may return any product ordered from our website within 30 days for a refund, If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. You may track your parcel on our website home page or contact us by email. The tracking number will be active within 24-48 hours. You will receive a Shipment Confirmation email containing tracking numbers once your order has shipped. Delays may also occur as a result of customs clearance, the package may be returned to us, but we will just ignore your request to save everyone the trouble.
Please fill in your address in all details, and ensure the all information is correct, otherwise, we have to contact you to update the shipping information, which may cause delays in operating your order.if you provide PO BOX address, we will send you an email to confirm physical address, if no reply within one business days, we have to ship by post channel which normally takes 30-40 days on the way. Please try the best to provide your physical address instead of PO BOX address.*Please note that these are estimated delivery times only, therefore we are not guaranteeing delivery dates.Īffected by Covid-19, there will be some delay on the delivery. To US:Įxpress Shipping 3-7 days To Rest of The World: This refers to the time it takes from items to be shipped from our warehouse to the destination. If there will be a significant delay in shipment of your order, we will contact you via email or telephone timely. Please allow additional days in transit for delivery. If we are experiencing a high volume of orders, shipments may be delayed by a few days. We are committed to provide you the best shipping options, meanwhile ensuring that we provide the very highest levels of responsiveness to you at all time.
No shipments are processed on the weekends and holidays. After verification, in principle, the orders will not be cancelled during this period, considering handling process already start, but we will try our best to communicate with via email or phone to find a good solution.Īllow 2 to 5 business days for processing of Ground shipments. We will send you a confirmation email once your order is verified.